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Shipping and Returns

What is your return policy?

Orchard Mile works with various retail partners and the return policy varies per product and depending on the vendor. You can also view a products return policy on the product detail page on the website.

Return information is provided in Orchard Mile's return communications to each customer once a return is requested. If the brand charges you a return fee, we will refund that amount directly to your original method of payment.

Your returned item must arrive at the vendor no later than specified days (14 or 30 days depending on the vendor) after you receive the order.

After this time we cannot guarantee that the boutique will accept the order for a refund.

We strongly recommend that you request your return on OrchardMile.com within 7 days of receiving your order to ensure that it arrives at the vendor within 14 days. Please contact customer service if you have any questions.

Once your return has been received by the vendor and it complies with our returns policy, we will refund you by your original payment method including the cost of returns if charged.

Items must be returned unworn, unwashed, undamaged and unused with their original tags. We recommend that you return items in their original packaging to ensure the necessary protection when in transit:

Footwear and accessories must be returned in the original boxes provided. If the item comes with a security tag this must be left on. If the security tag is removed then the returned item will not comply with the returns policy and will not be refunded. Hosiery must be returned in its unopened packages and lingerie/swimwear must only be tried on over your own lingerie garments.

How do I return an item?

Orchard Mile offers free returns, with the exception of items shipped from Saks 5th Avenue. All Saks items will include a pre-paid United States Postal Service return label; the return postage indicated to the left of the label will be deducted from your refund. All returns must comply with our return policy in order to qualify for a refund.

  1. Sign into Orchard Mile and go to My Account.
  2. Under Orders, click on your order number for return.
  3. Simply click request return next to the items you wish to return. Our concierge will email you confirming your return request.
  4. Shortly thereafter, our concierge will send you an return authorization number and instructions on how to return the item(s); including postage labels if necessary.
  5. After receiving confirmation of the return authorization number from our concierge, affix the postage to your package and send it back to the brand (vendor) via the carrier noted in the email.(You will receive an email notification once your return has been received and processed.)

Please email concierge@orchardmile.com or call (212) 495-9334 if you have any additional questions about our return policy. We will be happy to assist you.

We encourage you to create an account when placing an order to expedite the return process should you need to return your item(s).

Once your return is received and approved at the brand, you will receive a refund within 10 business days, depending on your bank or credit card.

If the brand charges you a return fee, we will refund that amount directly to your original method of payment.

Brand Return Policies


Adam Lippes Order Processing Time: 1-2 Business Days

Adam Lippes wants you to be completely happy with your purchase. If you are not satisfied for any reason, Adam Lippes will gladly accept your return of unwashed, unworn, unaltered or defective merchandise within 7 days.Sale merchandise and underwear cannot be exchanged or returned at any time. Merchandise must have all tags attached. All returns must be accompanied by a copy of the packing slip included with your shipment. Failure to include this form will result in prolonged processing of your return. All items marked FINAL SALE cannot be returned and exchanged at any time.

Return Procedure: Use the return label enclosed in your packing to send the merchandise back. If a return label was not included or lost, please login to your Orchard Mile account, and select the order you would like to return. Within the order details page, click "Request Return" for each item you would like to return.
AG Order Processing Time: 1-2 Business Days

AG wants you to be completely happy with your purchase. If you are not satisfied for any reason, AG will gladly accept your return of unwashed, unworn, unaltered or defective merchandise within 14 days. Merchandise must have all tags attached. All returns must be accompanied by a copy of the packing slip included with your shipment. Failure to include this form will result in prolonged processing of your return. All items marked FINAL SALE cannot be returned and exchanged at any time.

Return Procedure: Use the return label enclosed in your packing to send the merchandise back. If a return label was not included or lost, please login to your Orchard Mile account, and select the order you would like to return. Within the order details page, click "Request Return" for each item you would like to return.
Alexis Bittar Order Processing Time: 1-2 Business Days

Alexis Bittar wants you to be completely happy with your purchase. If you are not satisfied for any reason, Alexis Bittar will gladly accept your return of unwashed, unworn, unaltered or defective merchandise within 14 days. Merchandise must have all tags attached. All returns must be accompanied by a copy of the packing slip included with your shipment. Failure to include this form will result in prolonged processing of your return. All items marked FINAL SALE cannot be returned and exchanged at any time.

Return Procedure: Login to your Orchard Mile account, and select the order you would like to return. Within the order details page, click "Request Return" for each item you would like to return.
Ali & Jay Order Processing Time: 1-2 Business Days

Ali & Jay wants you to be completely happy with your purchase. If you are not satisfied for any reason, Ali & Jay will gladly accept your return of unwashed, unworn, unaltered or defective merchandise within 14 days.Return packages must be postmarked no later than 30 days from date of original purchase. Merchandise must have all tags attached. All returns must be accompanied by a copy of the packing slip included with your shipment. Failure to include this form will result in prolonged processing of your return. All items marked FINAL SALE cannot be returned and exchanged at any time.

Return Procedure: Login to your Orchard Mile account, and select the order you would like to return. Within the order details page, click "Request Return" for each item you would like to return.
Alice & Olivia Order Processing Time: 1-2 Business Days

Alice & Olivia wants you to be completely happy with your purchase. If you are not satisfied for any reason, Alice & Olivia will gladly accept your return of unwashed, unworn, unaltered or defective merchandise within 21 days.Footwear must include the original shoe box in its original condition. Merchandise must have all tags attached. All returns must be accompanied by a copy of the packing slip included with your shipment. Failure to include this form will result in prolonged processing of your return. All items marked FINAL SALE cannot be returned and exchanged at any time.

Return Procedure: Login to your Orchard Mile account, and select the order you would like to return. Within the order details page, click "Request Return" for each item you would like to return.
Andrew Marc Order Processing Time: 3-5 Business Days

Andrew Marc wants you to be completely happy with your purchase. If you are not satisfied for any reason, Andrew Marc will gladly accept your return of unwashed, unworn, unaltered or defective merchandise within 30 days.Items priced at 65% or higher are considered Final Sale, and are non-refundable. We will accept exchanges on Final Sale items for alternate sizes, within 7 days from the day you receive the item. Merchandise must have all tags attached. All returns must be accompanied by a copy of the packing slip included with your shipment. Failure to include this form will result in prolonged processing of your return. All items marked FINAL SALE cannot be returned and exchanged at any time.

Return Procedure: Login to your Orchard Mile account, and select the order you would like to return. Within the order details page, click "Request Return" for each item you would like to return.
Anine Bing Order Processing Time: 3-5 business days

Anine Bing wants you to be completely happy with your purchase. If you are not satisfied for any reason, Anine Bing will gladly accept your return of unwashed, unworn, unaltered or defective merchandise within 14 days.Personalized Items cannot be returned or exchanged. Merchandise must have all tags attached. All returns must be accompanied by a copy of the packing slip included with your shipment. Failure to include this form will result in prolonged processing of your return. All items marked FINAL SALE cannot be returned and exchanged at any time.

Return Procedure: Use the return label enclosed in your packing to send the merchandise back. If a return label was not included or lost, please login to your Orchard Mile account, and select the order you would like to return. Within the order details page, click "Request Return" for each item you would like to return.
Aquatalia Order Processing Time: 1-2 Business Days

Aquatalia wants you to be completely happy with your purchase. If you are not satisfied for any reason, Aquatalia will gladly accept your return of unwashed, unworn, unaltered or defective merchandise within 30 days.To avoid damage, we recommend trying footwear on carpeted areas. Merchandise must have all tags attached. All returns must be accompanied by a copy of the packing slip included with your shipment. Failure to include this form will result in prolonged processing of your return. All items marked FINAL SALE cannot be returned and exchanged at any time.

Return Procedure: Login to your Orchard Mile account, and select the order you would like to return. Within the order details page, click "Request Return" for each item you would like to return.
Asha by ADM Order Processing Time: 1-2 Business Days

Asha by ADM wants you to be completely happy with your purchase. If you are not satisfied for any reason, Asha by ADM will gladly accept your return of unwashed, unworn, unaltered or defective merchandise within 10 business days.Please note all custom zodiac shop, ASHA Vault and sale purchases are Final Sale. Merchandise must have all tags attached. All returns must be accompanied by a copy of the packing slip included with your shipment. Failure to include this form will result in prolonged processing of your return. All items marked FINAL SALE cannot be returned and exchanged at any time.

Return Procedure: Login to your Orchard Mile account, and select the order you would like to return. Within the order details page, click "Request Return" for each item you would like to return.
Assouline Order Processing Time: 1-2 Business Days

Assouline wants you to be completely happy with your purchase. If you are not satisfied for any reason, Assouline will gladly accept your return of unwashed, unworn, unaltered or defective merchandise within 14 days. Merchandise must have all tags attached. All returns must be accompanied by a copy of the packing slip included with your shipment. Failure to include this form will result in prolonged processing of your return. All items marked FINAL SALE cannot be returned and exchanged at any time.

Return Procedure: Login to your Orchard Mile account, and select the order you would like to return. Within the order details page, click "Request Return" for each item you would like to return.
ATM Order Processing Time: 1-2 Business Days

ATM wants you to be completely happy with your purchase. If you are not satisfied for any reason, ATM will gladly accept your return of unwashed, unworn, unaltered or defective merchandise within 14 days.Sale merchandise is FINAL SALE and not eligible for return or exchange. Merchandise must have all tags attached. All returns must be accompanied by a copy of the packing slip included with your shipment. Failure to include this form will result in prolonged processing of your return. All items marked FINAL SALE cannot be returned and exchanged at any time.

Return Procedure: Use the return label enclosed in your packing to send the merchandise back. If a return label was not included or lost, please login to your Orchard Mile account, and select the order you would like to return. Within the order details page, click "Request Return" for each item you would like to return.
Bailey/44 Order Processing Time: 1-2 Business Days

Bailey/44 wants you to be completely happy with your purchase. If you are not satisfied for any reason, Bailey/44 will gladly accept your return of unwashed, unworn, unaltered or defective merchandise within 14 days.Return packages must be postmarked no later than 30 days from date of original purchase. “Do Not Remove” tag must be attached to all merchandise. Merchandise must have all tags attached. All returns must be accompanied by a copy of the packing slip included with your shipment. Failure to include this form will result in prolonged processing of your return. All items marked FINAL SALE cannot be returned and exchanged at any time.

Return Procedure: Login to your Orchard Mile account, and select the order you would like to return. Within the order details page, click "Request Return" for each item you would like to return.
Bandier Order Processing Time: 1-2 Business Days

Bandier wants you to be completely happy with your purchase. If you are not satisfied for any reason, Bandier will gladly accept your return of unwashed, unworn, unaltered or defective merchandise within 21 days.Returns are not accepted on swimwear, water bottles, or items noted as Final Sale. Merchandise must have all tags attached. All returns must be accompanied by a copy of the packing slip included with your shipment. Failure to include this form will result in prolonged processing of your return. All items marked FINAL SALE cannot be returned and exchanged at any time.

Return Procedure: Use the return label enclosed in your packing to send the merchandise back. If a return label was not included or lost, please login to your Orchard Mile account, and select the order you would like to return. Within the order details page, click "Request Return" for each item you would like to return.
Bill Blass Order Processing Time: 1-2 Business Days

Bill Blass wants you to be completely happy with your purchase. If you are not satisfied for any reason, Bill Blass will gladly accept your return of unwashed, unworn, unaltered or defective merchandise within 14 days. Merchandise must have all tags attached. All returns must be accompanied by a copy of the packing slip included with your shipment. Failure to include this form will result in prolonged processing of your return. All items marked FINAL SALE cannot be returned and exchanged at any time.

Return Procedure: Login to your Orchard Mile account, and select the order you would like to return. Within the order details page, click "Request Return" for each item you would like to return.
Currnet/Elliott Order Processing Time: 1-2 Business Days

Currnet/Elliott wants you to be completely happy with your purchase. If you are not satisfied for any reason, Currnet/Elliott will gladly accept your return of unwashed, unworn, unaltered or defective merchandise within 30 days.5 business days from the day your order is delivered. All swim returns must include original protective sanitary lining in addition to all tags. Merchandise must have all tags attached. All returns must be accompanied by a copy of the packing slip included with your shipment. Failure to include this form will result in prolonged processing of your return. All items marked FINAL SALE cannot be returned and exchanged at any time.

Return Procedure: Use the return label enclosed in your packing to send the merchandise back. If a return label was not included or lost, please login to your Orchard Mile account, and select the order you would like to return. Within the order details page, click "Request Return" for each item you would like to return.
Cynthia Rowley Order Processing Time: 2 Business Days

Cynthia Rowley wants you to be completely happy with your purchase. If you are not satisfied for any reason, Cynthia Rowley will gladly accept your return of unwashed, unworn, unaltered or defective merchandise within 5 business days from the day your order is delivered.All swim returns must include original protective sanitary lining in addition to all tags. Merchandise must have all tags attached. All returns must be accompanied by a copy of the packing slip included with your shipment. Failure to include this form will result in prolonged processing of your return. All items marked FINAL SALE cannot be returned and exchanged at any time.

Return Procedure: Login to your Orchard Mile account, and select the order you would like to return. Within the order details page, click "Request Return" for each item you would like to return.
Dagmar Order Processing Time: 1-2 Business Days

Dagmar wants you to be completely happy with your purchase. If you are not satisfied for any reason, Dagmar will gladly accept your return of unwashed, unworn, unaltered or defective merchandise within 14 days. Merchandise must have all tags attached. All returns must be accompanied by a copy of the packing slip included with your shipment. Failure to include this form will result in prolonged processing of your return. All items marked FINAL SALE cannot be returned and exchanged at any time.

Return Procedure: Login to your Orchard Mile account, and select the order you would like to return. Within the order details page, click "Request Return" for each item you would like to return.
Derek Lam Order Processing Time: 1-2 Business Days

Derek Lam wants you to be completely happy with your purchase. If you are not satisfied for any reason, Derek Lam will gladly accept your return of unwashed, unworn, unaltered or defective merchandise within 14 days.Sale merchandise is final sale. Merchandise must have all tags attached. All returns must be accompanied by a copy of the packing slip included with your shipment. Failure to include this form will result in prolonged processing of your return. All items marked FINAL SALE cannot be returned and exchanged at any time.

Return Procedure: Use the return label enclosed in your packing to send the merchandise back. If a return label was not included or lost, please login to your Orchard Mile account, and select the order you would like to return. Within the order details page, click "Request Return" for each item you would like to return.
DL1961 Order Processing Time: 1-2 Business Days

DL1961 wants you to be completely happy with your purchase. If you are not satisfied for any reason, DL1961 will gladly accept your return of unwashed, unworn, unaltered or defective merchandise within 15 days. Merchandise must have all tags attached. All returns must be accompanied by a copy of the packing slip included with your shipment. Failure to include this form will result in prolonged processing of your return. All items marked FINAL SALE cannot be returned and exchanged at any time.

Return Procedure: Login to your Orchard Mile account, and select the order you would like to return. Within the order details page, click "Request Return" for each item you would like to return.
DVF Order Processing Time: 1-2 Business Days

DVF wants you to be completely happy with your purchase. If you are not satisfied for any reason, DVF will gladly accept your return of unwashed, unworn, unaltered or defective merchandise within 30 days. Merchandise must have all tags attached. All returns must be accompanied by a copy of the packing slip included with your shipment. Failure to include this form will result in prolonged processing of your return. All items marked FINAL SALE cannot be returned and exchanged at any time.

Return Procedure: Use the return label enclosed in your packing to send the merchandise back. If a return label was not included or lost, please login to your Orchard Mile account, and select the order you would like to return. Within the order details page, click "Request Return" for each item you would like to return.
Equipment Order Processing Time: 1-2 Business Days

Equipment wants you to be completely happy with your purchase. If you are not satisfied for any reason, Equipment will gladly accept your return of unwashed, unworn, unaltered or defective merchandise within 30 days. Merchandise must have all tags attached. All returns must be accompanied by a copy of the packing slip included with your shipment. Failure to include this form will result in prolonged processing of your return. All items marked FINAL SALE cannot be returned and exchanged at any time.

Return Procedure: Use the return label enclosed in your packing to send the merchandise back. If a return label was not included or lost, please login to your Orchard Mile account, and select the order you would like to return. Within the order details page, click "Request Return" for each item you would like to return.
Eric Javits Order Processing Time: 1-2 Business Days

Eric Javits wants you to be completely happy with your purchase. If you are not satisfied for any reason, Eric Javits will gladly accept your return of unwashed, unworn, unaltered or defective merchandise within 21 days.All items marked special/private invitation event items are final sale. Merchandise must have all tags attached. All returns must be accompanied by a copy of the packing slip included with your shipment. Failure to include this form will result in prolonged processing of your return. All items marked FINAL SALE cannot be returned and exchanged at any time.

Return Procedure: Login to your Orchard Mile account, and select the order you would like to return. Within the order details page, click "Request Return" for each item you would like to return.
Faith Connexion Order Processing Time: 3-5 Business Days

Faith Connexion wants you to be completely happy with your purchase. If you are not satisfied for any reason, Faith Connexion will gladly accept your return of unwashed, unworn, unaltered or defective merchandise within 30 days. Merchandise must have all tags attached. All returns must be accompanied by a copy of the packing slip included with your shipment. Failure to include this form will result in prolonged processing of your return. All items marked FINAL SALE cannot be returned and exchanged at any time.

Return Procedure: Login to your Orchard Mile account, and select the order you would like to return. Within the order details page, click "Request Return" for each item you would like to return.
Fleur du Mal Order Processing Time: 1-2 Business Days

Fleur du Mal wants you to be completely happy with your purchase. If you are not satisfied for any reason, Fleur du Mal will gladly accept your return of unwashed, unworn, unaltered or defective merchandise within 14 days.Sale items are Final Sale. Merchandise must have all tags attached. All returns must be accompanied by a copy of the packing slip included with your shipment. Failure to include this form will result in prolonged processing of your return. All items marked FINAL SALE cannot be returned and exchanged at any time.

Return Procedure: Use the return label enclosed in your packing to send the merchandise back. If a return label was not included or lost, please login to your Orchard Mile account, and select the order you would like to return. Within the order details page, click "Request Return" for each item you would like to return.
Frye Order Processing Time: 1-2 Business Days

Frye wants you to be completely happy with your purchase. If you are not satisfied for any reason, Frye will gladly accept your return of unwashed, unworn, unaltered or defective merchandise within 30 days.Please walk on a carpeted area when trying on footwear. Merchandise must have all tags attached. All returns must be accompanied by a copy of the packing slip included with your shipment. Failure to include this form will result in prolonged processing of your return. All items marked FINAL SALE cannot be returned and exchanged at any time.

Return Procedure: Login to your Orchard Mile account, and select the order you would like to return. Within the order details page, click "Request Return" for each item you would like to return.
Gigi New York Order Processing Time: Personalized: 5-7 Business DaysNon-Personalized: 3-4 Business Days

Gigi New York wants you to be completely happy with your purchase. If you are not satisfied for any reason, Gigi New York will gladly accept your return of unwashed, unworn, unaltered or defective merchandise within 21 days.Items must be returned in their original packing so please keep the box and other packing materials until you have decided on your purchase. Personalized items are not available for returns or exchanges, unless in the event there is an error on the part of GiGi New York i.e. Merchandise must have all tags attached. All returns must be accompanied by a copy of the packing slip included with your shipment. Failure to include this form will result in prolonged processing of your return. All items marked FINAL SALE cannot be returned and exchanged at any time.

Return Procedure: Login to your Orchard Mile account, and select the order you would like to return. Within the order details page, click "Request Return" for each item you would like to return.
Hale Bob Order Processing Time: 1-2 Business Days

Hale Bob wants you to be completely happy with your purchase. If you are not satisfied for any reason, Hale Bob will gladly accept your return of unwashed, unworn, unaltered or defective merchandise within 30 days.If an item is purchased on sale, there are no refunds offered. Merchandise must have all tags attached. All returns must be accompanied by a copy of the packing slip included with your shipment. Failure to include this form will result in prolonged processing of your return. All items marked FINAL SALE cannot be returned and exchanged at any time.

Return Procedure: Login to your Orchard Mile account, and select the order you would like to return. Within the order details page, click "Request Return" for each item you would like to return.
IRO Order Processing Time: 1-2 Business Days

IRO wants you to be completely happy with your purchase. If you are not satisfied for any reason, IRO will gladly accept your return of unwashed, unworn, unaltered or defective merchandise within 10 days. Merchandise must have all tags attached. All returns must be accompanied by a copy of the packing slip included with your shipment. Failure to include this form will result in prolonged processing of your return. All items marked FINAL SALE cannot be returned and exchanged at any time.

Return Procedure: Use the return label enclosed in your packing to send the merchandise back. If a return label was not included or lost, please login to your Orchard Mile account, and select the order you would like to return. Within the order details page, click "Request Return" for each item you would like to return.
John Hardy Order Processing Time: 1-2 Business Days

John Hardy wants you to be completely happy with your purchase. If you are not satisfied for any reason, John Hardy will gladly accept your return of unwashed, unworn, unaltered or defective merchandise within 30 days.Sale items and 72 Hour Event products are Final Sale. Please note that John Hardy does not accept the return for or offer refunds for Special or Made to Order products. Merchandise must have all tags attached. All returns must be accompanied by a copy of the packing slip included with your shipment. Failure to include this form will result in prolonged processing of your return. All items marked FINAL SALE cannot be returned and exchanged at any time.

Return Procedure: Login to your Orchard Mile account, and select the order you would like to return. Within the order details page, click "Request Return" for each item you would like to return.
Joie Order Processing Time: 1-2 Business Days

Joie wants you to be completely happy with your purchase. If you are not satisfied for any reason, Joie will gladly accept your return of unwashed, unworn, unaltered or defective merchandise within 30 days. Merchandise must have all tags attached. All returns must be accompanied by a copy of the packing slip included with your shipment. Failure to include this form will result in prolonged processing of your return. All items marked FINAL SALE cannot be returned and exchanged at any time.

Return Procedure: Use the return label enclosed in your packing to send the merchandise back. If a return label was not included or lost, please login to your Orchard Mile account, and select the order you would like to return. Within the order details page, click "Request Return" for each item you would like to return.
Kaelen Order Processing Time: 1-2 Business Days

Kaelen wants you to be completely happy with your purchase. If you are not satisfied for any reason, Kaelen will gladly accept your return of unwashed, unworn, unaltered or defective merchandise within 14 days.Sale merchandise is final sale. Merchandise must have all tags attached. All returns must be accompanied by a copy of the packing slip included with your shipment. Failure to include this form will result in prolonged processing of your return. All items marked FINAL SALE cannot be returned and exchanged at any time.

Return Procedure: Login to your Orchard Mile account, and select the order you would like to return. Within the order details page, click "Request Return" for each item you would like to return.
Kenneth Jay Lane Order Processing Time: 1-2 Business Days

Kenneth Jay Lane wants you to be completely happy with your purchase. If you are not satisfied for any reason, Kenneth Jay Lane will gladly accept your return of unwashed, unworn, unaltered or defective merchandise within 21 days.Sale items are a final sale. Merchandise must have all tags attached. All returns must be accompanied by a copy of the packing slip included with your shipment. Failure to include this form will result in prolonged processing of your return. All items marked FINAL SALE cannot be returned and exchanged at any time.

Return Procedure: Login to your Orchard Mile account, and select the order you would like to return. Within the order details page, click "Request Return" for each item you would like to return.
Lela Rose Order Processing Time: 1-2 Business Days

Lela Rose wants you to be completely happy with your purchase. If you are not satisfied for any reason, Lela Rose will gladly accept your return of unwashed, unworn, unaltered or defective merchandise within 15 days. Merchandise must have all tags attached. All returns must be accompanied by a copy of the packing slip included with your shipment. Failure to include this form will result in prolonged processing of your return. All items marked FINAL SALE cannot be returned and exchanged at any time.

Return Procedure: Use the return label enclosed in your packing to send the merchandise back. If a return label was not included or lost, please login to your Orchard Mile account, and select the order you would like to return. Within the order details page, click "Request Return" for each item you would like to return.
Loewe Order Processing Time: 2-4 Business days

Loewe wants you to be completely happy with your purchase. If you are not satisfied for any reason, Loewe will gladly accept your return of unwashed, unworn, unaltered or defective merchandise within 14 business days.All personalized or pre-order collection items purchased via the Online Store may not be exchanged or refunded under any circumstances. Perfumes products in particular must be returned unopened and in their original sealed packaging. Merchandise must have all tags attached. All returns must be accompanied by a copy of the packing slip included with your shipment. Failure to include this form will result in prolonged processing of your return. All items marked FINAL SALE cannot be returned and exchanged at any time.

Return Procedure: Use the return label enclosed in your packing to send the merchandise back. If a return label was not included or lost, please login to your Orchard Mile account, and select the order you would like to return. Within the order details page, click "Request Return" for each item you would like to return.
M.PATMOS Order Processing Time: 1-2 Business Days

M.PATMOS wants you to be completely happy with your purchase. If you are not satisfied for any reason, M.PATMOS will gladly accept your return of unwashed, unworn, unaltered or defective merchandise within 14 days.All items reduced 50% or greater are Final Sale. Returns must be postmarked within 7 days of receipt of authorization and label. Merchandise must have all tags attached. All returns must be accompanied by a copy of the packing slip included with your shipment. Failure to include this form will result in prolonged processing of your return. All items marked FINAL SALE cannot be returned and exchanged at any time.

Return Procedure: Login to your Orchard Mile account, and select the order you would like to return. Within the order details page, click "Request Return" for each item you would like to return.
Marion Parke Order Processing Time: 1-2 Business Days

Marion Parke wants you to be completely happy with your purchase. If you are not satisfied for any reason, Marion Parke will gladly accept your return of unwashed, unworn, unaltered or defective merchandise within 14 days. Merchandise must have all tags attached. All returns must be accompanied by a copy of the packing slip included with your shipment. Failure to include this form will result in prolonged processing of your return. All items marked FINAL SALE cannot be returned and exchanged at any time.

Return Procedure: Login to your Orchard Mile account, and select the order you would like to return. Within the order details page, click "Request Return" for each item you would like to return.
Matthew Williamson Order Processing Time: 1-2 Business Days

Matthew Williamson wants you to be completely happy with your purchase. If you are not satisfied for any reason, Matthew Williamson will gladly accept your return of unwashed, unworn, unaltered or defective merchandise within 14 days for full-priced merchandise, and 7 days for sale merchandise. Merchandise must have all tags attached. All returns must be accompanied by a copy of the packing slip included with your shipment. Failure to include this form will result in prolonged processing of your return. All items marked FINAL SALE cannot be returned and exchanged at any time.

Return Procedure: Login to your Orchard Mile account, and select the order you would like to return. Within the order details page, click "Request Return" for each item you would like to return.
Miguelina Order Processing Time: 1-2 Business Days

Miguelina wants you to be completely happy with your purchase. If you are not satisfied for any reason, Miguelina will gladly accept your return of unwashed, unworn, unaltered or defective merchandise within 30 days. Merchandise must have all tags attached. All returns must be accompanied by a copy of the packing slip included with your shipment. Failure to include this form will result in prolonged processing of your return. All items marked FINAL SALE cannot be returned and exchanged at any time.

Return Procedure: Login to your Orchard Mile account, and select the order you would like to return. Within the order details page, click "Request Return" for each item you would like to return.
M.i.h Jeans Order Processing Time: 1-2 Business Days

M.i.h Jeans wants you to be completely happy with your purchase. If you are not satisfied for any reason, M.i.h Jeans will gladly accept your return of unwashed, unworn, unaltered or defective merchandise within 28 days. Merchandise must have all tags attached. All returns must be accompanied by a copy of the packing slip included with your shipment. Failure to include this form will result in prolonged processing of your return. All items marked FINAL SALE cannot be returned and exchanged at any time.

Return Procedure: Use the return label enclosed in your packing to send the merchandise back. If a return label was not included or lost, please login to your Orchard Mile account, and select the order you would like to return. Within the order details page, click "Request Return" for each item you would like to return.
Misha Nonoo Order Processing Time: 1-2 Business Days

Misha Nonoo wants you to be completely happy with your purchase. If you are not satisfied for any reason, Misha Nonoo will gladly accept your return of unwashed, unworn, unaltered or defective merchandise within 30 days of delivery.Please note that sale items are Final Sale. Merchandise must have all tags attached. All returns must be accompanied by a copy of the packing slip included with your shipment. Failure to include this form will result in prolonged processing of your return. All items marked FINAL SALE cannot be returned and exchanged at any time.

Return Procedure: Login to your Orchard Mile account, and select the order you would like to return. Within the order details page, click "Request Return" for each item you would like to return.
Morgan Lane Order Processing Time: 1-2 Business Days

Morgan Lane wants you to be completely happy with your purchase. If you are not satisfied for any reason, Morgan Lane will gladly accept your return of unwashed, unworn, unaltered or defective merchandise within 14 days.Please keep in mind when opening your purchase, if gift packaging is damaged, additional fees may apply. Lingerie bottoms including panties, thongs, and bodysuits MUST be tried on with disposable panties provided. Failure to do so will result in final sale. Wash products are accepted for return if there is a problem with or damage on the bottle. Used or opened products are not accepted. Cosmetics will not be accepted for return or exchange. Sale Lingerie items will not be accepted for return or exchange. Sale Sleepwear items will only be accept for return or exchange up to 50% mark down, once marked down more than 50% off the item is final sale. Customized items will not be accepted for return or exchange without appearance of a clear internal defect. Merchandise must have all tags attached. All returns must be accompanied by a copy of the packing slip included with your shipment. Failure to include this form will result in prolonged processing of your return. All items marked FINAL SALE cannot be returned and exchanged at any time.

Return Procedure: Use the return label enclosed in your packing to send the merchandise back. If a return label was not included or lost, please login to your Orchard Mile account, and select the order you would like to return. Within the order details page, click "Request Return" for each item you would like to return.
Novis Order Processing Time: 1-2 Business Days

Novis wants you to be completely happy with your purchase. If you are not satisfied for any reason, Novis will gladly accept your return of unwashed, unworn, unaltered or defective merchandise within 14 days. Merchandise must have all tags attached. All returns must be accompanied by a copy of the packing slip included with your shipment. Failure to include this form will result in prolonged processing of your return. All items marked FINAL SALE cannot be returned and exchanged at any time.

Return Procedure: Login to your Orchard Mile account, and select the order you would like to return. Within the order details page, click "Request Return" for each item you would like to return.
Okapi Order Processing Time: 1-2 Business Days

Okapi wants you to be completely happy with your purchase. If you are not satisfied for any reason, Okapi will gladly accept your return of unwashed, unworn, unaltered or defective merchandise within 14 days.Dustcovers and other packaging purchase items must be included with the return. Merchandise must have all tags attached. All returns must be accompanied by a copy of the packing slip included with your shipment. Failure to include this form will result in prolonged processing of your return. All items marked FINAL SALE cannot be returned and exchanged at any time.

Return Procedure: Login to your Orchard Mile account, and select the order you would like to return. Within the order details page, click "Request Return" for each item you would like to return.
Opening Ceremony Order Processing Time: 1-2 Business Days

Opening Ceremony wants you to be completely happy with your purchase. If you are not satisfied for any reason, Opening Ceremony will gladly accept your return of unwashed, unworn, unaltered or defective merchandise within 14 days.Intimate apparel is not eligible to be exchanged or returned. Where provided, all original packaging to accompany the merchandise—including, but not limited to shoe boxes, eyewear cases, belts, authenticity cards, and dust bags—must be included and returned in its original condition to be considered eligible for a return. All shoe returns must include the original shoe box in its original condition. Any shoes returned without the original packaging or with postage labels affixed directly to shoe box will not be accepted. Merchandise must have all tags attached. All returns must be accompanied by a copy of the packing slip included with your shipment. Failure to include this form will result in prolonged processing of your return. All items marked FINAL SALE cannot be returned and exchanged at any time.

Return Procedure: Login to your Orchard Mile account, and select the order you would like to return. Within the order details page, click "Request Return" for each item you would like to return.
Oscar de la Renta Order Processing Time: 1-2 Business Days

Oscar de la Renta wants you to be completely happy with your purchase. If you are not satisfied for any reason, Oscar de la Renta will gladly accept your return of unwashed, unworn, unaltered or defective merchandise within 10 days.Fragrance and cosmetics returns must be unused, unopened, and in original packaging. Swimwear must contain its original packaging, inclusive of the hygiene strip. .All sale items, personalized items, purchases of fine jewelry and fur, limited-edition Lattice collection watches, and Oscar de la Renta Barbie® Doll are Final Sale. Merchandise must have all tags attached. All returns must be accompanied by a copy of the packing slip included with your shipment. Failure to include this form will result in prolonged processing of your return. All items marked FINAL SALE cannot be returned and exchanged at any time.

Return Procedure: Use the return label enclosed in your packing to send the merchandise back. If a return label was not included or lost, please login to your Orchard Mile account, and select the order you would like to return. Within the order details page, click "Request Return" for each item you would like to return.
Paige Order Processing Time: 1-2 Business Days

Paige wants you to be completely happy with your purchase. If you are not satisfied for any reason, Paige will gladly accept your return of unwashed, unworn, unaltered or defective merchandise within 21 days.All sale items are final sale. Merchandise must have all tags attached. All returns must be accompanied by a copy of the packing slip included with your shipment. Failure to include this form will result in prolonged processing of your return. All items marked FINAL SALE cannot be returned and exchanged at any time.

Return Procedure: Use the return label enclosed in your packing to send the merchandise back. If a return label was not included or lost, please login to your Orchard Mile account, and select the order you would like to return. Within the order details page, click "Request Return" for each item you would like to return.
Pamela Love Order Processing Time: 2-3 Business Days

Pamela Love wants you to be completely happy with your purchase. If you are not satisfied for any reason, Pamela Love will gladly accept your return of unwashed, unworn, unaltered or defective merchandise within 15 days.Fine jewelry and tems purchased during special promotional events are final sale. Merchandise must have all tags attached. All returns must be accompanied by a copy of the packing slip included with your shipment. Failure to include this form will result in prolonged processing of your return. All items marked FINAL SALE cannot be returned and exchanged at any time.

Return Procedure: Login to your Orchard Mile account, and select the order you would like to return. Within the order details page, click "Request Return" for each item you would like to return.
Perrin Paris Order Processing Time: 1-2 Business Days

Perrin Paris wants you to be completely happy with your purchase. If you are not satisfied for any reason, Perrin Paris will gladly accept your return of unwashed, unworn, unaltered or defective merchandise within 7 days. Merchandise must have all tags attached. All returns must be accompanied by a copy of the packing slip included with your shipment. Failure to include this form will result in prolonged processing of your return. All items marked FINAL SALE cannot be returned and exchanged at any time.

Return Procedure: Login to your Orchard Mile account, and select the order you would like to return. Within the order details page, click "Request Return" for each item you would like to return.
Rachel Zoe Order Processsing Time: 1-2 Business Days

Rachel Zoe wants you to be completely happy with your purchase. If you are not satisfied for any reason, Rachel Zoe will gladly accept your return of unwashed, unworn, unaltered or defective merchandise within 14 days. All earrings are final sale. Jewelry boxes must be returned undamaged, along with the jewelry. When trying on your footwear, we recommend doing so indoors to avoid scratching the sole. Shoe boxes must be returned undamaged, along with the shoes. Merchandise must have all tags attached. All returns must be accompanied by a copy of the packing slip included with your shipment. Failure to include this form will result in prolonged processing of your return. All items marked FINAL SALE cannot be returned and exchanged at any time.

Return Procedure:Login to your Orchard Mile account, and select the order you would like to return. Within the order details page, click "Request Return" for each item you would like to return.. Rachel Zoe reserves the right to deny a refund if the merchandise does not meet the return policy requirements. Any merchandise received outside of the return window will be returned to the customer. Please note: We cannot confirm delivery of your return but we will send a confirmation email that your credit card has been refunded within approximatly 10-14 business days of receiving your returned merchandise.
Ramy Brook Order Processing Time: 1-2 Business Days

Ramy Brook wants you to be completely happy with your purchase. If you are not satisfied for any reason, Ramy Brook will gladly accept your return of unwashed, unworn, unaltered or defective merchandise within 14 days.Sale items are Final Sale. Merchandise must have all tags attached. All returns must be accompanied by a copy of the packing slip included with your shipment. Failure to include this form will result in prolonged processing of your return. All items marked FINAL SALE cannot be returned and exchanged at any time.

Return Procedure: Use the return label enclosed in your packing to send the merchandise back. If a return label was not included or lost, please login to your Orchard Mile account, and select the order you would like to return. Within the order details page, click "Request Return" for each item you would like to return.
Rebcca Minkoff Order Processing Time: 1-2 Business Days

Rebcca Minkoff wants you to be completely happy with your purchase. If you are not satisfied for any reason, Rebcca Minkoff will gladly accept your return of unwashed, unworn, unaltered or defective merchandise within 14 days. Merchandise must have all tags attached. All returns must be accompanied by a copy of the packing slip included with your shipment. Failure to include this form will result in prolonged processing of your return. All items marked FINAL SALE cannot be returned and exchanged at any time.

Return Procedure: Use the return label enclosed in your packing to send the merchandise back. If a return label was not included or lost, please login to your Orchard Mile account, and select the order you would like to return. Within the order details page, click "Request Return" for each item you would like to return.
Roland Mouret Order Processing Time: 1-2 Business Days

Roland Mouret wants you to be completely happy with your purchase. If you are not satisfied for any reason, Roland Mouret will gladly accept your return of unwashed, unworn, unaltered or defective merchandise within 14 days. Merchandise must have all tags attached. All returns must be accompanied by a copy of the packing slip included with your shipment. Failure to include this form will result in prolonged processing of your return. All items marked FINAL SALE cannot be returned and exchanged at any time.

Return Procedure: Use the return label enclosed in your packing to send the merchandise back. If a return label was not included or lost, please login to your Orchard Mile account, and select the order you would like to return. Within the order details page, click "Request Return" for each item you would like to return.
SaksFifthAvenue Order Processing Time: 1-2 Business Days

SaksFifthAvenue wants you to be completely happy with your purchase. If you are not satisfied for any reason, SaksFifthAvenue will gladly accept your return of unwashed, unworn, unaltered or defective merchandise within 30 days. Furs, watches and jewelry, presented after 30 days will be credited based on the current selling price. Returns of furs, watches and jewelry items will not be accepted after 30 days. Unfortunately, we cannot exchange, replace or credit gourmet, monogrammed or personalized items. All products from Saks Fifth Avenue can not be returned in-store, must be returned via mail. Merchandise must have all tags attached. All returns must be accompanied by a copy of the packing slip included with your shipment. Failure to include this form will result in prolonged processing of your return. All items marked FINAL SALE cannot be returned and exchanged at any time.

Return Procedure: Use the return label enclosed in your packing to send the merchandise back. If a return label was not included or lost, please login to your Orchard Mile account, and select the order you would like to return. Within the order details page, click "Request Return" for each item you would like to return.
Sarah Flint Order Processing Time: 1-2 Business Days

Sarah Flint wants you to be completely happy with your purchase. If you are not satisfied for any reason, Sarah Flint will gladly accept your return of unwashed, unworn, unaltered or defective merchandise within 21 days.Sale items are final sale. Merchandise must have all tags attached. All returns must be accompanied by a copy of the packing slip included with your shipment. Failure to include this form will result in prolonged processing of your return. All items marked FINAL SALE cannot be returned and exchanged at any time.

Return Procedure: Login to your Orchard Mile account, and select the order you would like to return. Within the order details page, click "Request Return" for each item you would like to return.
SemSem Order Processing Time: 1-2 Business Days

SemSem wants you to be completely happy with your purchase. If you are not satisfied for any reason, SemSem will gladly accept your return of unwashed, unworn, unaltered or defective merchandise within 20 days. Merchandise must have all tags attached. All returns must be accompanied by a copy of the packing slip included with your shipment. Failure to include this form will result in prolonged processing of your return. All items marked FINAL SALE cannot be returned and exchanged at any time.

Return Procedure: Use the return label enclosed in your packing to send the merchandise back. If a return label was not included or lost, please login to your Orchard Mile account, and select the order you would like to return. Within the order details page, click "Request Return" for each item you would like to return.
Sigerson Morrison Order Processing Time: 1-3 Business Days

Sigerson Morrison wants you to be completely happy with your purchase. If you are not satisfied for any reason, Sigerson Morrison will gladly accept your return of unwashed, unworn, unaltered or defective merchandise within 30 days. Merchandise must have all tags attached. All returns must be accompanied by a copy of the packing slip included with your shipment. Failure to include this form will result in prolonged processing of your return. All items marked FINAL SALE cannot be returned and exchanged at any time.

Return Procedure: Login to your Orchard Mile account, and select the order you would like to return. Within the order details page, click "Request Return" for each item you would like to return.
Solid & Striped Order Processing Time: 1-2 Business Days

Solid & Striped wants you to be completely happy with your purchase. If you are not satisfied for any reason, Solid & Striped will gladly accept your return of unwashed, unworn, unaltered or defective merchandise within 15 days.All merchandise must be returned with hygienic liner. This does not apply to monogrammed swimsuits - all custom embroidered sales are final. Sale items are final sale. Merchandise must have all tags attached. All returns must be accompanied by a copy of the packing slip included with your shipment. Failure to include this form will result in prolonged processing of your return. All items marked FINAL SALE cannot be returned and exchanged at any time.

Return Procedure: Use the return label enclosed in your packing to send the merchandise back. If a return label was not included or lost, please login to your Orchard Mile account, and select the order you would like to return. Within the order details page, click "Request Return" for each item you would like to return.
St. John Order Processsing Time: 1-2 Business Days

St. John wants you to be completely happy with your purchase. If you are not satisfied for any reason, St. John will gladly accept your return of unwashed, unworn, unaltered or defective merchandise within 30 days. Merchandise must have all tags attached. All returns must be accompanied by a copy of the packing slip included with your shipment. Failure to include this form will result in prolonged processing of your return. All items marked FINAL SALE cannot be returned and exchanged at any time. To return a St. John item, we kindly ask you use the return label enclosed in your packing to send the merchandise back.

Return Procedure: Login to your Orchard Mile account, and select the order you would like to return. Within the order details page, click "Request Return" for each item you would like to return.. St. John reserves the right to deny a refund if the merchandise does not meet the return policy requirements. Any merchandise received outside of the return window will be returned to the customer. Please note: We cannot confirm delivery of your return but we will send a confirmation email that your credit card has been refunded within approximatly 10-14 business days of receiving your returned merchandise.
Suboo Order Processing Time: 1-2 Business Days

Suboo wants you to be completely happy with your purchase. If you are not satisfied for any reason, Suboo will gladly accept your return of unwashed, unworn, unaltered or defective merchandise within 21 days.Reduced or sale merchandise is final sale. Please make sure swimwear is tried on onver underwear. In the interest of hygiene, Suboo may refuse returns for merchandise where it's obvious that the merchandise has been worn. Merchandise must have all tags attached. All returns must be accompanied by a copy of the packing slip included with your shipment. Failure to include this form will result in prolonged processing of your return. All items marked FINAL SALE cannot be returned and exchanged at any time.

Return Procedure: Login to your Orchard Mile account, and select the order you would like to return. Within the order details page, click "Request Return" for each item you would like to return.
Suno Order Processing Time: 1-2 Business Days

Suno wants you to be completely happy with your purchase. If you are not satisfied for any reason, Suno will gladly accept your return of unwashed, unworn, unaltered or defective merchandise within 15 days.Discounted items do not qualify for a refund. Merchandise must have all tags attached. All returns must be accompanied by a copy of the packing slip included with your shipment. Failure to include this form will result in prolonged processing of your return. All items marked FINAL SALE cannot be returned and exchanged at any time.

Return Procedure: Login to your Orchard Mile account, and select the order you would like to return. Within the order details page, click "Request Return" for each item you would like to return.
Superfine Order Processing Time: 1-2 Business Days

Superfine wants you to be completely happy with your purchase. If you are not satisfied for any reason, Superfine will gladly accept your return of unwashed, unworn, unaltered or defective merchandise within 14 days.Return packages must be postmarked no later than 30 days from date of original purchase. Merchandise must have all tags attached. All returns must be accompanied by a copy of the packing slip included with your shipment. Failure to include this form will result in prolonged processing of your return. All items marked FINAL SALE cannot be returned and exchanged at any time.

Return Procedure: Login to your Orchard Mile account, and select the order you would like to return. Within the order details page, click "Request Return" for each item you would like to return.
Temperley London Order Processing Time: 1-2 Business Days

Temperley London wants you to be completely happy with your purchase. If you are not satisfied for any reason, Temperley London will gladly accept your return of unwashed, unworn, unaltered or defective merchandise within 14 days for full-priced merchandise and 7 days for sale merchandise. Merchandise must have all tags attached. All returns must be accompanied by a copy of the packing slip included with your shipment. Failure to include this form will result in prolonged processing of your return. All items marked FINAL SALE cannot be returned and exchanged at any time.

Return Procedure: Login to your Orchard Mile account, and select the order you would like to return. Within the order details page, click "Request Return" for each item you would like to return.
Timo Weiland Order Processing Time: 1-3 Business Days

Timo Weiland wants you to be completely happy with your purchase. If you are not satisfied for any reason, Timo Weiland will gladly accept your return of unwashed, unworn, unaltered or defective merchandise within 10 days. Merchandise must have all tags attached. All returns must be accompanied by a copy of the packing slip included with your shipment. Failure to include this form will result in prolonged processing of your return. All items marked FINAL SALE cannot be returned and exchanged at any time.

Return Procedure: Login to your Orchard Mile account, and select the order you would like to return. Within the order details page, click "Request Return" for each item you would like to return.
Walters Faith Order Processing Time: 1-2 Business Days

Walters Faith wants you to be completely happy with your purchase. If you are not satisfied for any reason, Walters Faith will gladly accept your return of unwashed, unworn, unaltered or defective merchandise within 7 days. Merchandise must have all tags attached. All returns must be accompanied by a copy of the packing slip included with your shipment. Failure to include this form will result in prolonged processing of your return. All items marked FINAL SALE cannot be returned and exchanged at any time.

Return Procedure: Login to your Orchard Mile account, and select the order you would like to return. Within the order details page, click "Request Return" for each item you would like to return.
Yigal Azrouel Order Processing Time: 1-2 Business Days

Yigal Azrouel wants you to be completely happy with your purchase. If you are not satisfied for any reason, Yigal Azrouel will gladly accept your return of unwashed, unworn, unaltered or defective merchandise within 14 days.Sale merchandise is Final Sale. Merchandise must have all tags attached. All returns must be accompanied by a copy of the packing slip included with your shipment. Failure to include this form will result in prolonged processing of your return. All items marked FINAL SALE cannot be returned and exchanged at any time.

Return Procedure: Login to your Orchard Mile account, and select the order you would like to return. Within the order details page, click "Request Return" for each item you would like to return.
7 For All Mankind Order Processing Time: 1-3 Business Days

7 For All Mankind wants you to be completely happy with your purchase. If you are not satisfied for any reason, 7 For All Mankind will gladly accept your return of unwashed, unworn, unaltered or defective merchandise within 30 days.Sale merchandise is Final Sale. Merchandise must have all tags attached. All returns must be accompanied by a copy of the packing slip included with your shipment. Failure to include this form will result in prolonged processing of your return. All items marked FINAL SALE cannot be returned and exchanged at any time.

Return Procedure: Use the return label enclosed in your packing to send the merchandise back. If a return label was not included or lost, please login to your Orchard Mile account, and select the order you would like to return. Within the order details page, click "Request Return" for each item you would like to return.

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